Terms and Conditions

1. Overview

Welcome to Masuper Lighting. These Terms and Conditions apply when you use our website or purchase products from our online store. By placing an order, you agree to these terms and to the policies linked on our website.

2. Product Information

We work to keep product titles, descriptions, photos, prices, dimensions, and availability accurate. Minor differences in color, finish, texture, handcrafted details, dimensions, or appearance may occur due to production methods, materials, photography, lighting, and screen settings.

3. Orders and Payment

Orders are placed through our secure online checkout. Available payment methods are shown at checkout. We may contact you if additional information is needed to process an order, verify details, or confirm delivery requirements.

We reserve the right to refuse or cancel an order if an item is unavailable, if there is a pricing or product information error, if payment cannot be verified, or if fraudulent activity is suspected.

4. Shipping and Delivery

Shipping options, delivery availability, and final shipping charges are confirmed during checkout. Delivery times are estimates and may be affected by production, carrier schedules, customs clearance, local restrictions, holidays, or events outside our control.

After dispatch, tracking information will be provided when available. Please inspect your shipment after delivery and keep the original packaging until you have confirmed the item is correct and undamaged.

5. Returns, Exchanges, and Cancellations

Returns, exchanges, cancellations, damaged-item claims, and refunds are handled according to our Return & Refund Policy. Some items, including custom-made, modified, installed, used, or high-value products, may not be returnable unless they arrive damaged, defective, or incorrect.

6. Installation

Lighting products should be installed by a qualified electrician or installer according to local electrical codes and safety requirements. Masuper Lighting is not responsible for damage, injury, or installation issues caused by improper installation, misuse, modification, or incompatible electrical conditions.

7. Website Content

All website content, including product images, text, design, and branding, belongs to Masuper Lighting or its licensors and may not be copied, reused, or distributed without permission.

8. Limitation of Liability

To the fullest extent permitted by law, Masuper Lighting is not liable for indirect, incidental, special, or consequential losses related to use of the website, product selection, installation, delivery delays, or product use. Our responsibility for any order is limited to the amount paid for the relevant product, except where applicable law requires otherwise.

9. Updates to These Terms

We may update these Terms and Conditions from time to time. The version published on this page applies to orders placed after the update is posted.

10. Contact

For questions about these Terms and Conditions, contact us at info@masuperlighting.com.